Customer Service


Bookstore Returns

If you represent a book store and would like to request a return authorization, please fill out the online return authorizaton form.

Individual Purchase Returns

Please contact us for more information regarding item returns. 

  • All items must be in NEW condition.  Books must be returned in their original unopened shrink-wrap
  • E-books are not returnable
  • You must contact us within 15 days of the invoice date to request a return
  • Once we receive and inspect the product, the purchase amount will be refunded, excluding shipping charges.

Downloading eBooks

Instructions for using our ebooks on your computer, iPad and Nook are listed on the Downloading eBooks page.

Ebook Policies

For information regarding our eBooks policies, please see our eBook Policies page.

New for Those With a Visual Impairment

Save 50% on the cost of a printed book by purchasing an eBook format which can utilize screen readers through Adobe Digital Editions. For more information, please see Information for Those With a Visual Impairment. For additional inquiries or concerns, please email:


If you didn't find what you are looking for here, please use the online contact form or contact us at:
Sagamore Publishing LLC
1807 N Federal Dr
Urbana, IL 61801
Phone: (217) 359-5940 - (800) 327-5557
Fax: (217) 359-5975