Marketing in Leisure and Tourism [ebook]

Reaching New Heights
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Dimensions:8.5 x 11
Format: This is the EBOOK format of this title Ebook
Author(s): Patricia Click Janes

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Marketing in Leisure and Tourism: Reaching New Heights was designed with student learning and faculty effectiveness in mind.

Students and colleagues have been involved in the entire text development process and provided critical feedback regarding everything from critiquing content, identifying supporting elements to aid in student learning, resources for faculty, and the design of the text’s layout.

The following provides a brief overview of text content and organization, student resources, and faculty support. Direct comments to the author are welcome by e-mail at

Section One: Understanding Marketing in Leisure and Tourism

Chapters 1 through 5 provide a foundation for understanding leisure and tourism marketing.

They include critical concepts about the experiences leisure and tourism organizations provide and how they provide them.

Effective marketing is built from organization’s development of high-quality leisure and tourism experiences.

In this effort, organizations must utilize information to create the most effective system.

In addition to chapters about leisure and tourism experiences, quality and research, this section introduces the concepts of marketing and the author’s thoughts regarding a system for successful integration in any leisure and tourism organization.

Section Two: Developing a Leisure and Tourism Marketing Strategy

The concepts in chapters 6 through 8 are vital to successful marketing.

They introduce the process for successful integration of marketing concepts by providing an applied system designed to uncover critical information for effective decision making.

These chapters highlight concepts related to developing a marketing strategy for supporting an organization’s mission and goals.

They also provide a process for identifying beneficial information to create to a solid strategy because “anyone can spend a marketing budget but not everyone will be successful.”

Section Three: Achieving Leisure and Tourism Organizational Objectives Through Successful Promotional and Operational Communication Plans

Chapters 9 through 14 address critical issues regarding leisure and tourism organizations’ ability to successfully achieve marketing objectives.

These chapters are placed within the tactical section of the book to address issues related to promotional and communication mix elements.

Once an organization determines its strategy, an effective tactical plan to reach the marketing objectives must be determined.

In these chapters, readers are introduced to a process for identifying all the potential tools available for reaching consumers with meaningful messages in effective ways.

Table of Contents: 

About the Author(s)

Patricia Click Janes

Dr. Patty Janes is an associate professor at Central Michigan University in the Recreation, Parks and Leisure Services Administration Department.

She joined CMU’s faculty in 1991 after spending seven years with Marriott International in catering, sales, marketing, and training.

Janes’ teaching and consulting interests focus on leisure, tourism and hospitality businesses specializing in marketing, quality service, and human resource issues.

Janes’ research focuses on developing effective marketing strategies, enhancing industry training practices, and assessing quality of work-life issues in the hospitality, tourism and leisure industry.

Marketing in Leisure and Tourism: Reaching New Heights is her first textbook.

Janes has completed over 25 professional presentations, published 11 articles/book chapters, and provided consulting services to five leisure and tourism organizations since 2000.